Frequently Asked Questions (FAQ)
How do I place an order?
Placing an order is simple. Browse our exclusive collections, add your selected pieces to the cart, and proceed to checkout. You will receive an email confirmation upon successful purchase.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, PayPal, Google Pay, Apple Pay, Klarna, and USDC Crypto payments.
Can I modify or cancel my order after placing it?
Due to our commitment to fast processing, orders cannot be modified once placed. However, if you need to cancel an order, please contact support@oziin.com within 12 hours of purchase.
Do you offer international shipping?
Yes, OZIIN ships worldwide. Shipping costs and estimated delivery times will be calculated at checkout.
How long does delivery take?
Standard Shipping: 14-30 business days
Express Shipping: 7-14 business days
Delivery times may vary based on location and customs processing.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment’s progress.
What is your return policy?
We accept returns within 14 days of delivery, provided the item is in unused, original condition with packaging intact.
Are all items eligible for returns?
Limited edition, custom-made, and personalized items are final sale and cannot be returned or exchanged.
How do I initiate a return?
To start a return, please contact returns@oziin.com with your order number and reason for return. Our team will guide you through the process.
What materials do you use in your luxury collections?
OZIIN products are crafted from the finest materials, including premium Italian leather, high-grade metals, and ethically sourced fabrics, ensuring exceptional quality and longevity.
How should I care for my OZIIN products?
Each product comes with specific care instructions. For general maintenance:
Store in a cool, dry place.
Avoid exposure to harsh chemicals and excessive moisture.
Use a microfiber cloth for cleaning.
Are OZIIN products limited edition?
Yes, many of our luxury collections are produced in limited quantities, ensuring exclusivity and rarity. Once sold out, they may not be restocked.
Can I reserve an upcoming limited-edition product?
Select clients may have early access to pre-orders. Join our VIP mailing list to receive exclusive updates and early access to new releases.
How can I contact OZIIN?
For any inquiries, please email us at:
General Inquiries: info@oziin.com
Orders & Shipping: orders@oziin.com
Returns & Exchanges: exchange@oziin.com
Collaborations & Partnerships: business@oziin.com
We are available Monday to Friday, 9 AM - 5 PM (GMT).
At OZIIN, we are committed to excellence and customer satisfaction. Thank you for choosing us. Luxury is not just a purchase—it’s an experience.
OZIIN® PRIVATE LIMITED COMPANY
